How can we help you?

FAQs

Orders & Shipping

What's my order status

The time frame for order delivery is divided into two parts:1) Processing time: Order verification, tailoring, quality check and packaging takes between 2-5 days.2) Shipping time: This refers to the time duration it takes for items to be shipped from our warehouse to the destination.USA and Canadian orders are shipped by USPS. International orders are shipped with UPS or your local postal service. After processing and leaving the warehouse, items usually take between 7 and 15 days (ASIDE FROM THE ADDITIONAL PROCESSING TIME) to arrive at their destination but can take longer depending on the receiving province/state as well as certain months of the year. Please check with your local postal service is delays are occurring. We are NOT responsible for addresses that are misspelled or are missing information, please double check when checking out! We are also not responsible for stolen or lost packages after delivery.If you need further assistance, please click here to email us.

Why has my tracking information not updated?

Tracking information will be emailed out right away when packages are shipped out. Updates will start occurring ONLY when packages arrive in the destined country. We understand its hard to wait for your order, but we promise it's worth it!


How can I exchange my order

We are currently not set up for exchanges. You may use the original packaging and purchase a label to ship back to us at : 

RubiaWear

9741 Preston Rd. #208

Frisco, TX 75033


Please drop the package off at your local shipping location. Once received, we’ll be more than happy to issue a full refund for all the items we’ve received as long as they are in their original state. We will email you a refund notification once this has been processed. Once processed, please allow between 3 - 10 business days for the refund to reflect onto your original form of payment. If you have an order shipping internationally, please reach out to an agent.

I forgot to add an item to my order; can I make changes before it ships?

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Can I change style/size of what I just ordered?

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.


Can I make changes to the billing or shipping address before my order ships?

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

How can I cancel my order?

Depending on the status of your order, we may not be able to cancel it. Orders cannot be canceled if they have already been shipped. We are not responsible for misspelled addresses.

In order to best assist with your request, we recommend reaching out via email. If we are unable to cancel your order, we can always walk you through our easy returns process.

Why has my order not delivered in the estimated time?

Shipping estimates are provided by USPS and UPS. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

Returns & Exchanges

What is RubiaWear's return policy?

Any request for an item to be returned must be made within 10 calendar days of delivery of an order. We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. We do not accept returns for final sale items or 3rd party retailers. 

Your item(s) need to have the order number or proof of purchase. Please contact us via email with your return inquires, along side your order number.

You can now start a return by purchasing a label to :


RubiaWear

9741 Preston Rd #208

Frisco, TX 75033


Please note that we do not currently generate return labels for any orders, customers will be responsible for return shipments & cost.

Is my item eligible for return?

Items that are labeled under 'Final Sale' are ineligible for returns. Orders using a full gift card or a full discount code cannot be refunded or exchanged.

How do I return a gift?

We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.

What's the status of my return?

We recommend using a carrier that will provide you a returns tracking #. Upon checking the receipt date of the package, please allow an additional 2-4 business days for processing of the return. Once we receive your package, you will receive an email alert from us!

When will I receive my refund?

Please allow 2-4 days for us to process your returned merchandise after it has been received. We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

Inventory & Product

The style/size/color I want is out of stock. When will you be restocking?

RubiaWear comes out with new collections each season. This may mean that some styles/colors were limited stock. If your size no longer appears on the drop down, it indicates we won't be able to replenish that item.

On the other hand, if something is simply out of stock, you can sign up to our newsletter or follow us on social media @RubiaWear for future updates.

Do you provide price match or adjustments?

Sorry, RubiaWear does not offer price matching or adjustments at this time.

I'm between sizes, which do you recommend?

Most of our dancers prefer a 'looser' feel to their dance wear, in cases of being in between, we recommend to order the larger size. 

Please refer to our size chart for general measurements. If you still need assistance, please email us for any additional help.

What do the descriptions mean?

We're glad you asked!


Warmth 

🔥- Just enough

🔥🔥- Comfy Cozy

🔥🔥🔥- Won’t be getting cold

🔥🔥🔥🔥 - Extra Toasty


Stretch


Some fabrics give just a little more room than others, be sure to make note when ordering your preferred size!


Ample - Pull any which way

Moderate - Just enough give

None - As snug as can be

International Orders

Do you ship internationally?

Yes! We ship almost everywhere in the world. 

RubiaWear offers you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. 

Please provide your Tax ID if you're ordering from a country that requires it.

Why am I being charged additional taxes or fees at checkout?

Our prices do not include taxes and duties. VAT or other applicable taxes based on the country you are shopping from/shipping to are added once you enter your address at checkout.