Disclosure


Customer Satisfaction

Our goal is full customer satisfaction and we aim to maintain a wonderful relationship with our customers  If for any reason you are displeased with any part of our service please let us know and we will do everything we can to correct the situation.   Your communication with us will not only help you but future customers as well.

Use of this website and placing an order with RubiaWear is subject to the following Terms and Conditions.



Shipping

Customers will be notified via email when an order is shipped.  Once an order has shipped please allow 3-5 business days for domestic delivery and 1-3 weeks for international.

If your order is returned to us as undeliverable, we will notify you immediately to arrange a way to complete the delivery.

Please make sure your address is correct, as RubiaWear is not responsible for items lost or stolen in the mail.

Delivery & Turnaround

RubiaWear keeps a number of each size in stock, enabling quicker ship times.  Orders typically ship within 3-5 business days. 

We will always do our best to get each order sent out as quickly as possible.

Fabric / Color / Sizing

Fabric - RubiaWear will do their best to display the variations in fabric.  This includes color, print, and other characteristics.  The sizing suggestions are a general guide.  Customers are encouraged to contact RubiaWear directly with any questions or concerns and we will do our best to provide clear answers and aid in the ordering process so you are able to select a fabric/style/size that best suites you.

Privacy Policy

RubiaWear will not disclose customer information to any third parties.  Our system is used to keep track of your shopping details in order to process your order and contact you with necessary information regarding your order.

No portion of the RubiaWear website, or printed material may be copied or used without express written approval by RubiaWear.

Back Ordered Items

The website is updated regarding what is currently in stock.   RubiaWear keeps a number of each size and fabric option in stock, enabling quicker ship times.  Orders typically ship within 2-4 business days.  If an item is out of stock, in most cases it will be restocked each week.  In the case that a fabric is being discontinued it will not be restocked.  If you would like to know if any item will become available please don't hesitate to inquire through our website.

If for any reason we are unable to fill your order due to the unavailability of a fabric or size, we will contact you directly to discuss appropriate recourse. 

Special Requests

We are open to communicating with our customers regarding special fabric and color requests.  

RubiaWear plans to offer more designs with time. Suggestions are welcome, we are always interested to hear our customers’ dancewear preferences.

Returns, Exchanges, and Cancellations

All returns or exchanges must be authorized before items are sent back to us.  These requests must be made within 10 days of receiving an order and will only be accepted if items are unworn. 

If there is any concern about an order placed please contact us through the contact page.

Rush Orders

In the case that you need your order to arrive in a hurry Rush orders are available for an additional fee.   Contact RubiaWear through the website to discuss details.

 Care
To prolong the life of each item we suggest to treat each piece with care, and the following - Fabric care: Machine or hand wash gentle with mild detergent with like colors- lay flat to dry or tumble dry low. Do not iron.  RubiaWear does not guarantee that the colors/fabrics chosen will not bleed or discolor. We do not refund or exchange any pieces affected in this way.

Warranties & Liabilities
If there is any problem with the quality of item(s) received please contact us immediately to get your situation resolved.  
We will be under no liability in respect to defects arising from fair wear & tear, willful damage, customer negligence, failure to follow instructions, misuse or alteration/repair of the goods.

We will be under no liability as to the quality of the goods beyond the occasion of their first use.  It is the customers’ responsibility to ensure that the goods are suitable for their own purpose.

We strive to provide our customers with a positive shopping and wearing experience!