Orders & Shipping

The time frame for order delivery is divided into two parts:

1) Processing time: Order verification, tailoring, quality check and packaging takes between 2-5 days.

2) Shipping time: This refers to the time duration it takes for items to be shipped from our warehouse to the destination.

USA and Canadian orders are shipped by USPS. International orders are shipped with UPS or your local postal service. After processing and leaving the warehouse, items usually take between 7 and 15 days (ASIDE FROM THE ADDITIONAL PROCESSING TIME) to arrive at their destination but can take longer depending on the receiving province/state as well as certain months of the year. Please check with your local postal service is delays are occurring. We are NOT responsible for addresses that are misspelled or are missing information, please double check when checking out! We are also not responsible for stolen or lost packages after delivery.If you need further assistance, please click here to email us.

Tracking information will be emailed out right away when packages are shipped out.

Updates will start occurring ONLY when packages arrive in the destined country. We understand its hard to wait for your order, but we promise it's worth it!

Please note COVID-19 causes re-occuring delays domestic and international.

Once your order has been completed, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please place a new order on the website for the additional items.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

You may change your shipping address after you place an order by contacting customer service below. Typically, you can only do this the same day an order was placed because items are shipping as fast as possible. If an item has already been processed for shipping, you may not be able to change the address. All address corrections are subject to review and can be declined following a security screening.

Depending on the status of your order, we may not be able to cancel it. Orders cannot be canceled if they have already been shipped. We are not responsible for misspelled addresses.

In order to best assist with your request, we recommend reaching out via email. If we are unable to cancel your order, we can always walk you through our easy returns process.

Shipping estimates are provided by USPS and UPS. We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for the inconvenience!

While it varies, a special small quantity order would take approximately 2 weeks, depending on if we have the leg warmer style in stock at the time. For bulk orders, we estimate approximately 6-11 weeks for production.

Returns & Exchanges

RETURN POLICY:

Any request for an item to be returned must be made within 14 calendar days of delivery of an order. You may use this link to start a return. Once your return request is approved, you will be emailed a return label.

If your order was placed with the Free Returns + Package Protection, your return label is free of charge. If you did not select the free returns option, you will be responsible for the return shipping fee.

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. All returns must be shipped back within a week of the request. We do not accept returns for final sale items or 3rd party retailers. 

Your item(s) need to have the order number or proof of purchase.

Items that are labeled under our "Sale" page are ineligible for returns. Orders using a full gift card or a full discount code cannot be refunded or exchanged.

EXCHANGE POLICY:

Any request for an item to be exchanged must be made within 14 calendar days of delivery of an order. You may use this link to start an exchange. Once your exchange request is approved, you will be emailed a return label.

If your order was placed with the Free Returns + Package Protection, your return label is free of charge. If you did not select the free returns option, you will be responsible for the return shipping fee.

We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within this time frame. All returns must be shipped back within a week of the request. We do not accept returns for final sale items or 3rd party retailers. 

Your item(s) need to have the order number or proof of purchase.

We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. You may start a return here, you will need the order number and the original email.

Your return label will include the tracking number on it. Please allow an additional 2-4 business days for processing of the return. Once we receive your package, you will receive an email alert from us!

Please allow 2-4 days for us to process your returned merchandise after it has been received. We will immediately notify you on the status of your refund after inspecting the item(s).

If your return is approved, we will initiate a refund to your credit card (or original method of payment). 

We’ll refund the price of the merchandise including any taxes you were charged (excluding all applicable shipping charges) upon receiving the return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. For international orders, we are unable to issue refunds for any customs, duties or additional fees that may apply to your order.

Product & Re-stocks

If you aren't too sure what size to order your RubiaWear gear in, take a look at our general sizing chart to get a better understanding!

Please remember that RubiaWear measures each piece, not a body. Some items, such as the Jumper and Leg Warmers are designed it be straight and loose. 

Or use this link here :https://www.rubiawear.com/pages/sizing

Most of our dancers prefer a 'looser' feel to their dance wear, in cases of being in between, we recommend to order the larger size. 

But! Keep in mind, RubiaWear measures the article of clothing, meaning our designs are measured, not a model. Jumpers and Leg Warmers are meant to be more free, therefore you may notice that the sizing is different from Rompers or Vika Tops!

Please refer to our size chart for general measurements. If you still need assistance, please email us for any additional help.

RubiaWear comes out with new collections each season. This may mean that some styles/colors were limited stock. If your size no longer appears on the drop down, it indicates we won't be able to replenish that item.

On the other hand, if something is simply out of stock, you can sign up to our newsletter or follow us on social media @RubiaWear for future updates.

Limited Edition products are products that we only produce and sell in limited quantities. That means that once they have sold out, we won’t be making any more.  We will usually announce the launch of Limited Edition items in advance.

The available quantities of Limited Edition product can sometimes go up as well as down.  This is because if guests return a Limited Edition product, we will put it back on sale for others.  Stock levels therefore fluctuate sometimes after the products are put on sale.  We may also put extra products on sale after the beginning of the sale period because of operational issues.

When caring for your RubiaWear products, we suggest that if you use a wash/dry machine that you use a delicate cycle with similar colors, and low or no heat. If you choose to take extra care and optimize the life of your products, hand washing and hang/flat drying is always a great option.

International Orders

Yes! We ship almost everywhere in the world. 

RubiaWear offers you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times. 

Please provide your Tax ID if you're ordering from a country that requires it.

Our prices do not include taxes and duties. VAT or other applicable taxes based on the country you are shopping from/shipping to are added once you enter your address at checkout